Security Policy

Built securely from the ground up

VaultMeX meets all industry standards to safeguard your data. We use various methods to secure our servers as well as our software. If you have any questions or concerns about our security, please contact us at support@vaultmex.com

Cryptocurrency

A majority of customer deposits are stored in offline wallets. These are wallets that we keep offline with complete air-gap isolation. An absolute minimum of coins to maintain operational liquidity are stored in online wallets. All wallets are encrypted at all times. The wallets and paper backups of them are stored in several geographically distributed vaults. Furthermore, we maintain full reserves at all times.

Server

Exchange Network infrastructure is phisically segregated and protected by physical and virtual firewalls.
We use Incapsula & OVH hardware for DDoS & illegal resources access protection.
All funds concerning data is backed up on a regular basis to ensure redundancy while personal sensitive data get pruned monthly from our databse to ensure maximum anonimyty of our users.
We regularly scan our networks for any security issues using several third-party service providers and run third party audits.
All-network traffic is encrypted via SSL and SSH. Vaultmex is also supported by Incapsula SSL connection.
If you find any security issue/breach please report to support@vaultmex.com, you will be rewarded with bitcoins.

Software

All application traffic is sent over SSL/TLS.
We perform regular internal source code audits. We run an active white hat program through various third party service providers.

Account

We offer two-factor authentication using Google Authenticator as an extra security layer for authentication.
All sensitive data like your password is encrypted before stored in the database. VaultMex regularly delete all the personal informations (IP history) of users from database monthly.

Organizational

Prospective employees undergo security screenings during the hiring process. All employees use encrypted storage and encrypted password management.